1. Who we are
In this policy, “Control Hire”, “we”, “us” or “our” means Control Hire Pty Ltd and its related business operations.
Our website is:
You can contact us at:
Email: [email protected]
NSW: 59 Powers Road, Seven Hills NSW 2147
VIC: 9–11 Ormond Avenue, Sunshine VIC 3020
QLD: 23 Rowland Street, Slacks Creek QLD 4127
2. What personal information we collect
The types of personal information we collect depend on how you interact with us. This may include:
General contact and enquiry information
We may collect your name, company, job title, phone number, email address, state, project location and message details when you contact us, submit a website form, request a quote, download resources, make an enquiry or communicate with our team.
Customer, supplier and account information
We may collect information needed to provide hire, consulting, engineering, monitoring, installation, servicing and support services. This may include company details, ABN, billing details, delivery addresses, site contacts, purchase order information, account application information, trade references and payment history.
Project and site-related information
We may collect project information such as site location, site contact details, access requirements, induction requirements, project scope, photographs, site notes, safety documentation, permits, SWMS, monitoring requirements, equipment setup details and records of service or attendance.
Monitoring and occupational hygiene information
Where we provide monitoring or consulting services, we may collect information relating to workers, contractors or site personnel. This may include names, roles, tasks performed, shift times, exposure monitoring details, sample records, chain of custody information, monitoring results, photos of equipment setup, acknowledgement forms and information required for reporting.
Some monitoring information may be sensitive information or health-related information, depending on the circumstances. We only collect this type of information where reasonably necessary for our services, with consent where required, or where permitted or required by law.
Website and technical information
When you use our website, we may collect technical information such as your IP address, browser type, device information, pages visited, forms submitted, referral source, approximate location, cookies and analytics data.
Recruitment information
If you apply for a role with Control Hire, we may collect your name, contact details, employment history, qualifications, licences, references and other information you provide as part of your application.
3. How we collect personal information
We may collect personal information directly from you when you:
- submit a website form;
- request a quote;
- contact us by phone, email, social media or in person;
- apply for credit or open an account;
- hire equipment or request services;
- attend a site where we are providing monitoring, installation, servicing or consulting;
- complete a form, acknowledgement, induction or project document;
- apply for a job with us.
We may also collect personal information from third parties where appropriate, including your employer, principal contractor, project manager, site supervisor, subcontractor, supplier, credit reference, recruitment agency, professional adviser or publicly available source.
4. Why we collect, use and disclose personal information
We collect, use and disclose personal information for purposes including:
- responding to enquiries and quote requests;
- supplying hire equipment, consulting, engineering, monitoring, installation and servicing;
- arranging deliveries, collections, site access and support;
- preparing proposals, reports, drawings, management plans and project documentation;
- managing customer accounts, credit applications, invoicing and payments;
- communicating with customers, suppliers, contractors and project stakeholders;
- carrying out air quality, dust, silica, gas, noise, vibration, structural, geotechnical or environmental monitoring;
- maintaining safety, quality and compliance records;
- meeting work health and safety, environmental, legal, insurance and contractual obligations;
- investigating incidents, complaints or disputes;
- improving our services, website, systems and customer experience;
- sending service updates, industry information or marketing communications;
- assessing job applications and managing recruitment.
5. Sensitive information and monitoring data
Control Hire may handle sensitive information in limited circumstances, particularly where we provide personal air monitoring, occupational hygiene, site monitoring or related consulting services.
This may include information connected with a worker’s exposure to airborne contaminants, respirable crystalline silica, dust, fumes, gases, noise or other workplace hazards.
We will only collect sensitive information where it is reasonably necessary for our services and where we have consent, or where collection is otherwise permitted or required by law. We will only use or disclose sensitive information for the purpose for which it was collected, a directly related purpose you would reasonably expect, or as otherwise permitted by law.
Where monitoring is arranged by a customer or principal contractor, results may be provided to that customer, the worker, the worker’s employer, laboratories, occupational hygienists, regulators or other parties where required for the project, safety management, reporting or legal compliance.
6. Cookies, analytics and website tracking
Our website may use cookies and similar technologies to operate the site, improve user experience, analyse website traffic and support marketing activities.
Cookies may collect information such as your browser type, device, IP address, pages viewed, time spent on the website and links clicked.
You can usually disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.
7. Direct marketing
We may use your contact details to send you information about Control Hire services, equipment, regulatory updates, industry insights, events or promotions that may be relevant to your business or project.
You can opt out of marketing communications at any time by using the unsubscribe option in an email or by contacting us.
We do not sell personal information to third-party marketers.
8. Who we may disclose personal information to
We may disclose personal information to:
- our employees, contractors and related business personnel;
- customers, principal contractors, project managers and site representatives, where relevant to a project;
- suppliers, transport providers, installers and service technicians;
- laboratories, consultants, occupational hygienists, engineers and technical advisers;
- IT, website, CRM, cloud storage, accounting, payment and business system providers;
- insurers, legal advisers, accountants and professional advisers;
- credit reporting bodies, trade referees or debt recovery providers where applicable;
- government agencies, regulators, courts or law enforcement bodies where required or permitted by law;
- other parties with your consent or where reasonably necessary to provide our services.
9. Overseas disclosure
Some of the systems, software platforms or cloud services we use may store or process information outside Australia.
Where we disclose personal information overseas, we will take reasonable steps to ensure the recipient handles the information appropriately and in accordance with applicable privacy requirements, unless an exception applies.
10. How we protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include access controls, secure systems, password protection, staff training, physical security, restricted access to project records, secure storage of monitoring data and controlled disclosure of sensitive information.
No method of electronic transmission or storage is completely secure. However, we take privacy and information security seriously and continually work to improve our systems and practices.
11. Data breaches
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain, investigate and remediate it.
Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner. The OAIC explains that a notifiable breach generally involves unauthorised access, disclosure or loss of personal information that is likely to result in serious harm.
12. How long we keep personal information
We keep personal information for as long as reasonably necessary for the purpose it was collected, including to provide services, manage accounts, maintain business records, comply with legal obligations, resolve disputes and meet project, safety, insurance and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted to keep it.
13. Accessing or correcting your personal information
You may request access to personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before responding. In some circumstances, we may refuse access or correction where permitted by law. If we refuse a request, we will explain why, where reasonable to do so.
14. Anonymity and pseudonymity
Where practical, you may deal with us anonymously or using a pseudonym. However, this may not be possible where we need your details to respond to an enquiry, provide services, manage a hire account, attend a site, issue reports, verify safety requirements or comply with legal obligations.
15. Third-party websites and links
Our website may contain links to third-party websites, platforms or embedded content. We are not responsible for the privacy practices or content of third-party websites. You should review the privacy policies of those websites before providing personal information.
16. Complaints and privacy enquiries
If you have a question, concern or complaint about how we handle personal information, please contact us first so we can review and respond.
Privacy Officer
Control Hire Pty Ltd
Email: [email protected]
Phone: (02) 8610 5677
Please include your name, contact details and a clear description of your concern.
We will aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, systems, laws or privacy practices.
The updated version will be published on our website with the revised “Last updated” date.